Eskom Prepayment

Contact us

Note that this Prepayment Web Site is not suitable to log general customer service requests or related problems.

For customer service requests or faults, contact instead your nearest Eskom office or phone the Eskom National Contact Centre at : 086-003-7566  

Additional contact information can also be found under "Customer Care" > "Customer Service Information" on the Main Eskom Web site.

The Eskom Prepayment team operates from the Eskom Academy of Learning (old Convention Centre) in Midrand. Click on the "Directions" icon in the picture below for detailed directions.

Where we are

Eskom Academy of Learning

The following contact details are for the prepayment personnel that co-ordinate prepayment development projects for Eskom.  In addition, there are many regional representatives that are responsible for the operational issues in the various Eskom Regions and their contact details are not included on this site.

Vending Related

Deon van Rooi Prepayment Development Manager 011-651-6724
Martin Masoleng Senior Prepayment Advisor 011-655-2038
Mbali Biyela Senior Prepayment Advisor 011-655-6833
Charmaine Lerefolo Assistant Officer (prepayment)


Meter Related

Mohamed Omar SCOT Study Committee
Jimmy O'Kennedy Chief Engineer (prepayment) 011-655-2510
Edison Makwarela Senior Consultant (prepayment) 011-690-4065
Khutso Mokuwe Senior Quality Assurance Advisor 011-629-5419
Naughty Kgomo National Training Officer and training material development 011-629-5333

Key Management & Certificate Related

KMC Key Management Centre
KMC Tel:
KMC Fax:
KMC email:


For any complaints or compliments for the KMC, please register them at alternatively make use of the KMC contact details.

Note: For KMC/Certificate request procedures and forms, look at the Processes and Procedures under the Vending page.