Note that this Prepayment Web Site is not suitable to log general customer service requests or related problems.
For customer service requests or faults, contact
instead your nearest Eskom office or phone the Eskom
National Contact Centre at : 086-003-7566
Additional contact information can also be found under "Customer Care" > "Customer Service Information" on the Main Eskom Web site.
The Eskom Prepayment team operates from the Eskom Academy of Learning (old Convention Centre) in Midrand. Click on the "Directions" icon in the picture below for detailed directions.
For any complaints or compliments for the KMC, please register them at firstname.lastname@example.org, alternatively make use of the KMC contact details.
Note: For KMC/Certificate request procedures and forms, look at the Processes and Procedures under the Vending page.